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Applications

Modern telephony is so much more than the hardware. To be truly effective in a competitive business world there needs to be the option to link telephone systems with the power of computers and their databases as well as converging with cellular mobile phones.

We understand how unique each business is and so realise the importance of offering a wide range of applications.

We offer programmes to measure the performance of the telephone system from small business up to enterprise level. Knowing exactly how your calls are being answered (or whether calls are missed) allows training to be targeted and call handling improved.

Desktop SMS texting to system phones and GSM mobiles.

Adaptive CTI (computer telephony integration).

Call Centre Progressive & Predictive Diallers.

Call recording & queuing with comfort messages.

PC based telephony & Presence Profiles.

Full connection with Microsoft Exchange Server for access to contacts in Outlook, public files, calendar entries, receiving voicemail as email, dial from external directories.

Mobility - Softphones for laptops and Integration of GSM mobile phones as full extensions of the telephone system.

Our clients rely on us to provide a dependable service.